|Frequently Asked Questions|
A: Weatherstrip Special respects the privacy of all its online visitors.
Online Ordering Privacy -- We collect personal information when an order is placed only for the purpose of fulfilling your order. Personal information, including bank account and credit card information, is NOT stored nor retained on any of Weatherstrip Special's servers or its websites. (This makes it impossible for hackers to get this information if they successfully hack this site.) No information collected through Weatherstrip Special's online ordering process is ever sold, rented or given to any party outside of Weatherstrip Special. You will never be contacted by outside marketers or retailers as a result of ordering from Weatherstrip Special.
Online Ordering Security -- We use the Americart Shopping Cart Service for entering your credit card and shipping information. This means that the management of the Secure Socket Layer (SSL) encryption is handled by the experts at Americart. SSL is the industry standard encryption technology used today for secure transmission of sensitive data. Please see the Americart Shopping Cart Service Privacy Statement for more information.
Q:Why are your prices so cheap?
A: The answer is simple. We buy large quantities of weatherstripping and pass the savings on to you, the consumer. We are not an outlet store and the seals we sell are not "seconds".
Q: Do these seals have clips and molded ends?
A: Yes, they have all the clips, molded corners and molded ends where applicable.
Q: What is the name of your business?
A: It's a bit unusual, but the name of our business is "Weatherstrip Special". That's the name on our business license and in the telephone directory.
Q: What is your return policy?
A: We offer a generous return policy. If you need to return a product to us, please call us toll-free at:
Our return policies are as follows:
1.Merchandise returned in new condition will receive a full refund minus the shipping cost.
2.All returned merchandise must be received within 365 days from the purchase date shown on the sales receipt.
3.If you paid for your order by credit card, your refund will be issued as a credit to your card account. If you paid for your order by Paypal, your refund will be issued to your Paypal account. If you paid for your order by check or money order, your refund will be issued in the form of a check payable to you.
4.If the product you received is defective or was not the correct product that you ordered, please return it for an exchange or a full refund of the product price plus the shipping cost.
Q: Do you sell window felt kits?
A: Yes, we do.
Q: What does /pr behind the price mean?
A: It means per pair (one left and one right).
Q: Why is your line always busy?
A: We sincerely apologize for this aggravation. Because we sell excellent quality seals at great prices, we receive a tremendous number of telephone calls. We encourage you to order online or by fax. This system works well. Questions by e-mail are always welcome. For those who prefer talking to a live sales person, we respectfully ask that you leave a message and we'll return your call.